Arlie Russell Hochschild

American sociologist at Berkeley who wrote The Managed Heart and Strangers in Their Own Land — developing the concept of emotional labor (managing one's feelings as part of a job) and conducting a deep sociological investigation of the emotional life of Trump's rural Louisiana supporters.

Introduced emotional labor — the management of feeling to create a publicly observable facial and bodily display — making visible the invisible work that service workers (flight attendants, bill collectors) do, and creating the framework for understanding the emotional economy of modern work.