3 thinkers, books, and ideas connected to this field.
Former FBI hostage negotiator — author of Never Split the Difference — founder of The Black Swan Group — who created the most widely read negotiation training based on FBI crisis negotiation techniques.
Business author who co-wrote (with Jackie Freiberg) Nuts! — the definitive account of Southwest Airlines and Herb Kelleher's culture-driven management philosophy.
Business author and consultant who co-wrote Nuts! with Kevin Freiberg — the influential account of Southwest Airlines' culture-driven management.